Terms and Conditions

  • 1.   Detailed description of goods and/or services
    Chefs4Pets (Pty) Ltd is a business in the industry that provides pet supplies.

    2.   Delivery policy
    Subject to availability and receipt of payment, orders will be processed within a
    day of receipt and delivered according to the delivery schedule as indicated on
    the website. Standard routes are covered once a week – special delivery options
    may be available in certain areas. The cost of delivery is added to the invoice total.

    3.   Export restriction 
    The offering on this website is available to South African clients only and deliveries
    are currently only available in the greater Joburg, Pretoria and Cape Town areas.
    For details please check the availability by entering your postal code when viewing
    your basket.

    4.   Return and Refunds policy
    Refunds will be given as a credit against the users account.

    For frozen products:

    ·       No refunds are possible, as we cannot determine if the cold chain has
    been maintained. The exception is when the incorrect product/s has/have been
    delivered, for which a full credit will be given

    ·       If a product paid for is not available or available in the expected
    time, a refund will be given within 30 days

    For all other products:

    ·       Returns will be accepted for a period of 30 days

    ·       If the products are unopened and the packaging is still in a condition to
    be re-sold as new, a full refund will be given for returned products

    ·       The cost of the return is to be borne by the customer and the refund
    will only be applied once the return has been received and inspected

    5.   Warranty & Guarantees
    There are no warrantees or guarantees for any of the Raw Food products. 
    These are manufactured according to exact recipes, but due to variability of raw 
    ingredients minor changes in taste, consistency etc. variation is possible.

    All non-food products are covered by a 30-day warranty against manufacturing
    defects. Damage by pets or incorrect use is not covered.

    6.   Customer Privacy policy
    Chefs4Pets (Pty) Ltd shall take all reasonable steps to protect the personal
    information of users. For the purpose of this clause, “personal information”
    shall be defined as detailed in the Promotion of Access to Information Act 2
    of 2000 (PAIA). The PAIA may be downloaded from:


    7.   Payment options accepted
    Payment may be made via Visa and MasterCard cards (Credit & Debit cards)
    as well as by Instant EFT, using your bank account via the SID functionality
    provided by PayGate.

    8.   Payment acquiring and security
    Card transactions and EFT payments will be acquired for Chefs4Pets (Pty) Ltd
    by PayGate (Pty) Ltd, who are our approved payment gateway for all South
    African Acquiring Banks.

    PayGate uses the strictest form of encryption, namely Secure Socket Layer 3
    (SSL3) and no Card details are stored on the website. Users may go to
    www.paygate.co.za to view their security certificate and security policy.

    9.   Customer details separate from card details
    Customer details are stored by Chefs4Pets (Pty) Ltd. Chefs4Pets does not have
    access to customer’s card details and therefore no card details are ever recorded
    or stored by Chefs4Pets (PTY) Ltd as these are always entered directly into the
    PayGate secure website.

    For more detail on
    PayGate refer to

    10. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the
    cardholder is South Africa. Transaction currency is South African Rand (ZAR).

    11. Responsibility
    Chefs4Pets (PTY) Ltd takes responsibility for all aspects relating to the
    transaction including sale of goods and services sold on this website, customer
    service and support, dispute resolution and delivery of goods.

    12. Country of domicile
    This website is governed by the laws of South Africa and Chefs4Pets (Pty) Ltd
    chooses as its domicilium 15 Middle Street, Montagu, 6720 for all purposes
    under this agreement, whether in respect of court process, notice, or other
    documents or communication of whatsoever nature.

    13. Variation
    Chefs4Pets (Pty)Ltd may, in its sole discretion, change this agreement or any
    part thereof at any time without notice.

    14. Company information
    This website is run by Chefs4Pets (Pty) Ltd (sole trader / private company /
    close corporation) based in South Africa trading as Chefs 4 Pets (Pty) Ltd
    and with registration number: 2017/165418/07


    ·       Kevin Knight

    15. Chefs4Pets (Pty) Ltd contact details:
    Company Address:

    PO Box 355
    6720 Montagu

           Email: info@chefs4pets.co.za
           Telephone: +27 82 563 6006