Terms and Conditions

  • 1. Detailed description of goods and/or services
    Chefs4Pets (Pty) Ltd is a business in the industry that provides pet supplies.
  • 2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within days and delivery confirmed by way of email.
    (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
  • 3. Export restriction (Optional)
    The offering on this website is available to South African clients only.
  • 4. Return and Refunds policy
    The provision of goods and services by Chefs4Pets is subject to availability. In cases of unavailability, Chefs4Pets (Pty) Ltd will refund the client
    in full within 30 days. Cancellation of orders by the client will attract a % administration fee.
    (If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)
  • 5. Customer Privacy policy
    Chefs4Pets (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
    information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
    http://www.polity.org.za/attachment.php?aa_id=3569 .
  • 6. Payment options accepted
    Payment may be made via Visa and MasterCard.
  • 7. Card acquiring and security
    Card transactions will be acquired for Chefs4Pets(Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African
    Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
    website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  • 8. Customer details separate from card details
    Customer details will be stored by Chefs4Pets(Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For
    more detail on PayGate refer to www.paygate.co.za.
  • 9. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
    South African Rand (ZAR).
  • 10. Responsibility
    Chefs4Pets takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
    customer service and support, dispute resolution and delivery of goods.
  • 11. Country of domicile
    This website is governed by the laws of South Africa and Chefs4Pets(Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under
    this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature,
  • 12. Variation
    Chefs4Pets(Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  • 13. Company information
    This website is run by Chefs4Pets(Pty) Ltd

(sole trader / private company / close corporation) based in South Africa trading as Chefs 4 Pets(Pty) Ltd

and with registration number: 2017/165418/07

(Director(s)/Member(s)/Owner(s)).Kevin Knight

  • 14. Chefs4Pets (Pty) Ltd contact details:
    Company Physical Address:

    Email: info@chefs4pets.co.za

    Telephone:+27 82 563 6006