Terms and Conditions
1. Detailed description of goods and/or services
Chefs4Pets (Pty) Ltd is a business in the industry that provides pet supplies.
2. Delivery policy
Subject to availability and receipt of payment, orders will be processed within a
day of receipt and delivered according to the delivery schedule as indicated on
the website. Standard routes are covered once a week – special delivery options
may be available in certain areas. The cost of delivery is added to the invoice total.
3. Export restriction
The offering on this website is available to South African clients only and deliveries
are currently only available in the greater Joburg, Pretoria and Cape Town areas.
For details please check the availability by entering your postal code when viewing
4. Return and Refunds policy
Refunds will be given as a credit against the users account.
For frozen products:
· No refunds are possible, as we cannot determine if the cold chain has
been maintained. The exception is when the incorrect product/s has/have been
delivered, for which a full credit will be given
· If a product paid for is not available or available in the expected
time, a refund will be given within 30 days
For all other products:
· Returns will be accepted for a period of 30 days
· If the products are unopened and the packaging is still in a condition to
be re-sold as new, a full refund will be given for returned products
· The cost of the return is to be borne by the customer and the refund
will only be applied once the return has been received and inspected
5. Warranty & Guarantees
There are no warrantees or guarantees for any of the Raw Food products.
These are manufactured according to exact recipes, but due to variability of raw
ingredients minor changes in taste, consistency etc. variation is possible.
All non-food products are covered by a 30-day warranty against manufacturing
defects. Damage by pets or incorrect use is not covered.
Chefs4Pets (Pty) Ltd shall take all reasonable steps to protect the personal
information of users. For the purpose of this clause, “personal information”
shall be defined as detailed in the Promotion of Access to Information Act 2
of 2000 (PAIA). The PAIA may be downloaded from:
7. Payment options accepted
Payment may be made via Visa and MasterCard cards (Credit & Debit cards)
as well as by Instant EFT, using your bank account via the SID functionality
provided by PayGate.
8. Payment acquiring and security
Card transactions and EFT payments will be acquired for Chefs4Pets (Pty) Ltd
by PayGate (Pty) Ltd, who are our approved payment gateway for all South
African Acquiring Banks.
PayGate uses the strictest form of encryption, namely Secure Socket Layer 3
(SSL3) and no Card details are stored on the website. Users may go to
www.paygate.co.za to view their security certificate and security policy.
9. Customer details separate from card details
Customer details are stored by Chefs4Pets (Pty) Ltd. Chefs4Pets does not have
access to customer’s card details and therefore no card details are ever recorded
or stored by Chefs4Pets (PTY) Ltd as these are always entered directly into the
PayGate secure website.
For more detail on
PayGate refer to www.paygate.co.za
10. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the
cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Chefs4Pets (PTY) Ltd takes responsibility for all aspects relating to the
transaction including sale of goods and services sold on this website, customer
service and support, dispute resolution and delivery of goods.
12. Country of domicile
This website is governed
by the laws of South Africa and Chefs4Pets (Pty) Ltd chooses as its domicilium
citandi et executandi for all purposes under this agreement, whether in respect
of court process, notice, or other documents or communication of whatsoever
Chefs4Pets (Pty)Ltd may, in its sole discretion, change this agreement or any
part thereof at any time without notice.
14. Company information
This website is run by Chefs4Pets (Pty) Ltd (sole trader / private company /
close corporation) based in South Africa trading as Chefs 4 Pets (Pty) Ltd
and with registration number: 2017/165418/07
· Kevin Knight
15. Chefs4Pets (Pty) Ltd contact details:
PO Box 355
Telephone: +27 82 563 6006